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Return Policy

Return Policy – 30 Days

Thank you for shopping with LionLe. We aim to provide you with the best shopping experience and offer a straightforward return policy to ensure your satisfaction with your purchase.

30-Day Return Window:

You have 30 days from the date of your purchase to initiate a return. If 30 days have passed since your purchase, we regret that we cannot offer you a refund or exchange.

Eligibility for Returns: To be eligible for a return, your item must be in the same condition as when you received it, unused, unwashed, and with all original tags and packaging. Any item not in its original condition or is damaged for reasons not due to our error cannot be returned.

Return Process:

To initiate a return, please follow these steps:

  • Contact our customer support team at lionlecorp@yahoo.com to inform us of your intention to return the item.
  • Once approved, you will receive instructions on how to proceed with the return.
  • Please securely package the item and include a copy of the original packing slip or order confirmation.
  • Ship the return to the address provided by our customer support team.

Refunds:

Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method. Please allow a reasonable time for the refund to appear in your account, as processing times may vary.

Exchanges:

If you wish to exchange an item for a different size or color, don’t hesitate to contact our customer support team for assistance. We will do our best to accommodate your request, subject to availability.

Return Shipping:

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items:

If you receive a damaged or defective item, don’t hesitate to get in touch with our customer support team within 7 days of receiving your order. We will provide instructions on how to proceed with a return or replacement.